SaaS
SaaS — post-launch stabilization
Took over a freshly launched SaaS, triaged a backlog of bugs, added automated regression tests, and stabilized release cadence within two months.
- Bug backlog
- Regression tests
- Stable releases
Development & Product
Ongoing development capacity — without hiring a team
QA, releases, fixes, and continuous improvement. Plug-in engineering capacity that keeps your product reliable after launch and your roadmap moving in between releases.
What this solves
What ongoing support solves
Most products don't break at launch — they break two months later when nobody's paying attention.
No clear post-launch ownership
Bugs pile up; nobody fixes them quickly.
Releases that scare the team
Every deploy feels risky because nothing is tested.
Hiring overhead for small needs
You need 0.5 of a developer, not 2.
Slowly degrading performance
Nobody is watching Core Web Vitals, errors, or uptime.
Backlog of small improvements never shipping
Tickets pile up because nobody owns the next release.
What we cover
What's inside a support retainer
Predictable capacity covering QA, releases, bug fixing, performance, and ongoing product improvement.
01
Manual QA
Structured manual test passes for new releases, regressions, and pre-launch checks.
02
Automated testing
Unit, integration, and end-to-end test coverage on the surfaces that matter most.
03
Regression testing
Defined regression suites run before each release with clear pass/fail criteria.
04
Release testing
Staged rollouts, smoke tests, and structured release notes per deploy.
05
Bug fixing
Triage, SLA-based fixes, and root-cause documentation — not just patches.
06
Performance checks
Core Web Vitals, load testing, and bottleneck analysis as part of every release.
07
Ongoing development capacity
Defined monthly hours for small features, improvements, and product work.
08
Maintenance
Dependency updates, security patches, and platform compliance work.
09
Monitoring
Error tracking, uptime monitoring, and proactive alerting wired into your team's channels.
10
Stability and improvement
Continuous improvement work focused on reducing support volume and incident frequency.
What we deliver
What you get every month
Predictable engineering capacity with clear SLAs, clear ownership, and a documented monthly report.
01
Defined hour allowance and clear SLAs
02
Manual and automated QA
03
Bug triage and SLA-based fixes
04
Release management and deploys
05
Performance and error monitoring
06
Monthly stability and improvement report
07
Documentation and onboarding for your team
How we work
How a support retainer works
01
Onboarding
Repo, infra, and runbook handover — including any inherited code.
02
Stabilization
Initial triage, monitoring setup, and quick wins on the highest-pain issues.
03
Defined cadence
Weekly stand-ups, release windows, and clear ownership for tickets.
04
Ongoing capacity
Monthly hours used across QA, fixes, releases, and small improvements.
05
Monthly review
Report covering uptime, incidents, deploys, and the next month's plan.
Project examples
Project examples
Anonymous examples of the types of projects this work supports.
Marketing site
Marketing site — long-term retainer
Provided ongoing development and QA for a multi-region marketing site — landing pages, integrations, and SEO-led improvements shipped monthly.
- Monthly releases
- Multi-region
- SEO improvements
Connected services
Often combined with
Services that naturally strengthen this work.
Industries
Relevant industries
Where this work tends to make the biggest impact.
FAQ
Questions we get asked
Short, honest answers. If you have something more specific, just ask.
Contact
Let's keep your product reliable
Tell us about the product or codebase you need to keep moving. We'll suggest the smallest support retainer that will actually solve the problem.
- • Reply within one business day
- • Short call to align on goals and scope
- • Honest recommendation, even if it's not us