Healthcare
Healthcare workflow rebuild
Mapped a 14-step intake process across three teams and rewrote it into 6 steps with clear ownership — before engineering touched any code.
- Process redesign
- Multi-team
- Pre-build clarity
Development & Product
Discovery, requirements, and product structure that protect you from building the wrong thing. Every decision tied back to a measurable business outcome.
What this solves
Most failed software projects didn't fail in development. They failed in scope.
Teams start building before the problem is even agreed on.
Edge cases and integrations surface late and blow up timelines.
Nobody can say when 'done' is actually done.
Internal politics shape features users will never use.
Every sprint adds something nobody asked for and nobody removes.
What we cover
The structured groundwork that turns a fuzzy ambition into a buildable, estimable plan with measurable outcomes.
01
Structured interviews across leadership, users, and stakeholders to surface what's actually needed.
02
Current-state and target-state workflow diagrams that expose handoffs and friction.
03
Clear specifications of what the system must do — written so engineers can build from them.
04
Performance, security, scalability, accessibility, and compliance expectations made explicit.
05
Stories scoped to a sprint and acceptance criteria sharp enough to test.
06
Edge cases, calculations, and rules captured before they become 'tribal knowledge' nobody owns.
07
Clear in-scope / out-of-scope boundaries with a documented change process.
08
Living docs that engineering, QA, and support all use as the source of truth.
09
Technical, organizational, and external risks made visible early — with mitigations attached.
What we deliver
A documented foundation that turns ideas into a buildable, estimable plan.
How we work
Identify who needs to be heard, who decides, and who blocks.
Structured sessions with leadership, users, and operational owners.
Current-state and target-state workflows with handoffs made explicit.
Functional, non-functional, and acceptance criteria scoped for engineering pickup.
Sketch architecture and flag the technical risk before estimation.
Phased plan with effort, dependencies, and clear go/no-go points.
Project examples
Anonymous examples of the types of projects this work supports.
Healthcare
Mapped a 14-step intake process across three teams and rewrote it into 6 steps with clear ownership — before engineering touched any code.
Fintech
Took over requirements work on a stalled project, restructured the backlog, and got the team to a shippable scope without restarting development.
Connected services
Services that naturally strengthen this work.
Industries
Where this work tends to make the biggest impact.
FAQ
Short, honest answers. If you have something more specific, just ask.
Contact
Tell us the project that's about to start — or the one that's quietly drifting. We'll suggest the smallest analysis phase that will keep it on track.